iNext specializes in providing state-of-the-technology end-to-end solutions

iNext develops a full range of Enterprise Communication (VoIP telephony) software products.

Reduce Telephony Expenditure and Extend Customer Service Beyond the Call Center to Support High-value Business Operations.

Legacy telephony infrastructures can inhibit inter-employee communication and collaboration due to cost, complexity, and the difficulty of integrating chat, WebRTC, or other new channels into TDM-based architectures.

iNext Platform enables new levels of collaboration by enabling disparate, multi-site environments to integrate customer service capabilities company-wide and eliminate operational silos. Using the concept of ”presence” across different locations, you can track the availability of a resource or expert beyond the call center without specialized software on that resource’s desktop.

Unlike traditional call center solutions, iNext enables intelligent, robust and flexible routing capabilities that delivers each customer call to the best available resource. It also collects and measures statistics of every customer service request and interaction to enable real-time monitoring and historical reporting.

With a single view into multiple, cross-channel conversations from remote branches and other locations, your organization will have a better understanding of the customer journey, enabling your teams to react efficiently and measure consistency within each customer experience. iNext Enterprise Communications provides full-featured system capabilities, including administration, provisioning, reporting and management, with full integration between the Contact Center and back office solutions.

• iNext PBX

  iNext PBX is affordable, reliable, full-featured, and easy to deploy, administer, and maintain. It helps small businesses dramatically reduce communications and network management costs, enhance collaboration, improve productivity, and more

• iNext Contact Center

  Have a multi-national contact center that operates globally 24/7/365? Need a way to make your small start up appear as professional as the big guys? iNextCC is the contact center for you. With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in, iNextCC outshines the competition--and will make your team a star performer for your bottom line.

• iNext MCU

  Video conferencing has become a popular service widely used by organizations. Low cost video endpoints, as well as the popularity of smart phones, have made enterprises think about integrating video capacity to their existing communication networks. iNext MCU is a versatile SIP-based multipoint conferencing unit appliance that allows SMBs and SMEs, with multiple locations, to easily add video conferencing capacity to their existing telephony systems. Providing high quality voice and video conferencing in a single platform increases productivity for enterprises and reduces communication and travel costs.

• Hosted PBX/Call Center

  You might have heard terms like "Hosted PBX/Callcenter", "Cloud PBX/Call Center" or "Virtual PBX/Call Center" when shopping around for the right phone system solution for your business. There's really not much difference. To put it simply, iNext's hosted PBX/Call Center phone system solution allows you all the features the big guys have without worrying about an actual PBX box at your business location. Instead, we host your phone service on our servers using your internet connection and provide you the desk phones. Pair that with an affordable monthly price and without all the headaches of owning, installing and manageing complicated hardware and software. No matter the size or location, iNext can simplify the way you manage your business phone solution.